~ From an Anonymous Contributor,
I watched the "childlike" video you guys did and thought about it more so in my career. I feel like I do a pretty good job of this at home but never really thought about applying it at work.
So, I arranged a car service for my boss to catch an evening plane to the UK. I scheduled the car to pick him up 3 hours before takeoff because he lives about 45 min away from the airport. I went through the reservation with him, and he immediately sneered at the car service time. He said, "why is the car picking me up so God-damn early?" "3 hours? This is ridiculous!" ... his typical personality.
I replied with a smile, "I know, I know, just get so worried that you'll miss a flight because of me - the map says it will take you at least 45 minutes to get there. I'd feel awful if you missed the plane on my account." He immediately changed his tone and replied, "oh really? I don't want to miss it either. It's probably fine. Maybe just move it down a half hour, please. thank you."
All of his assistants in the past swear they never heard a please or a thank you from him EVER. I have a great relationship with him and I think your advice to me about staying feminine has really made an impact.