Question: In an article you wrote, you tell how to handle a situation when someone is offensive or insulting and being prepared with something genteel to say. Could you please suggest other things besides, “Oh, I see” as I have been overusing it.
Comment: In a recent issue, I told a story of Mrs. Carl Sandberg. When he husband was furious because he couldn’t get the door open. She said, “You have such a nice, strong voice.” Another suggestion: You can always change the subject. This can be humorous and can disarm an angry person. For example, I knew a lady who, when anyone in the family was angry, would say, “Have you seen the flowers in the park lately?” She said it so frequently, it became symbolical. The family began to recognize it as a signal they were out of line. It also turned the atmosphere to one of humor. The more contrast in the change of subject, the more humorous it will tend to be.